services
Datacentre 4 Walls Support
- A single source for multivendor support which helps to optimize system availability and reduce IT complexity
- Keeping client’s staff focused on core projects that move the business forward
- Drive support savings through service optimization and automation, which could be re-invested to finance client's journey to cloud and transformation plans
- Global technical support infrastructure of people, parts and technology to transform from reactive to pro-active support
Client Value
- Simplified Model –Total integrated datacentre support, with a global capability to support over 30,000 multivendor products
- Lower Cost –End to end accountability reduces cost by 15% -30% using consolidation, standardization and automation
- Availability –Proven transition methodology to seamlessly onboard new IT & improve business operations
- Automation –IBM unique tools such as Watson, Augmented Reality and Client Insights Portal to drive innovations and efficiency in support