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Datacentre 4 Walls Support

services

Datacentre 4 Walls Support

  • A single source for multivendor support which helps to optimize system availability and reduce IT complexity
  • Keeping client’s staff focused on core projects that move the business forward
  • Drive support savings through service optimization and automation, which could be re-invested to finance client's journey to cloud and transformation plans
  • Global technical support infrastructure of people, parts and technology to transform from reactive to pro-active support
Client Value
  • Simplified Model –Total integrated datacentre support, with a global capability to support over 30,000 multivendor products
  • Lower Cost –End to end accountability reduces cost by 15% -30% using consolidation, standardization and automation
  • Availability –Proven transition methodology to seamlessly onboard new IT & improve business operations
  • Automation –IBM unique tools such as Watson, Augmented Reality and Client Insights Portal to drive innovations and efficiency in support