Datacentre 4 Walls Support

• A single source for multivendor support which helps to optimize system availability and reduce IT complexity
• Keeping client’s staff focused on core projects that move the business forward
• Drive support savings through service optimization and automation, which could be re-invested to finance client's journey to cloud and transformation plans
• Global technical support infrastructure of people, parts and technology to transform from reactive to pro-active support

Client Value

• Simplified Model –Total integrated datacentre support, with a global capability to support over 30,000 multivendor products
• Lower Cost –End to end accountability reduces cost by 15% -30% using consolidation, standardization and automation
• Availability –Proven transition methodology to seamlessly onboard new IT & improve business operations
• Automation –IBM unique tools such as Watson, Augmented Reality and Client Insights Portal to drive innovations and efficiency in support